Privacy Policy
Effective date: November 15, 2026
This Privacy Policy explains how Sonoma County Window Replacement ("we," "us") collects and uses information when you visit sonomacountywindowreplacement.com, submit a form or call our phone line.
Information we collect
Information you give us: when you submit a quote request, we collect your name, phone number, town, the service you need, and, if you choose to give them, your email address, how you heard about us and the details you write about your project.
Phone calls and voicemails: our phone line is provided by a call tracking service. Calls may be recorded, and voicemails may be transcribed, so we can respond to your request and keep accurate records.
Website data: like most websites, our site and service providers may collect basic technical information such as your browser type, the pages you visit and how you arrived at the site. Our call tracking service uses cookies to show the right phone number and to tell which page a call came from.
How we use your information
We use your information to respond to your request, schedule estimates, match your project with a window and door professional who can perform the work, keep records of calls and requests, and improve our website.
How we share your information
We share your contact information and project details with the independent window and door contractor who will handle your request. We also use service providers that help us run the website, the phone line and form delivery. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
Your California privacy rights
If you live in California, you can ask us what personal information we have about you, ask us to correct it or ask us to delete it, subject to legal exceptions. To make a request, email us at hello@sonomacountywindowreplacement.com
. We will not treat you differently for making a request.
Do Not Track
Some browsers send a "Do Not Track" signal. There's no common standard for how websites should respond to it, so our website doesn't change its behavior when it receives one. We don't track your activity across other websites for advertising.
Data retention
We keep form submissions and call records only as long as we need them to respond to you, keep business records or meet legal requirements.
Children
Our website is not directed to children under 16, and we do not knowingly collect their information.
Changes to this policy
We may update this policy from time to time. The effective date above shows when it last changed.
Contact
Questions about this policy can be sent to hello@sonomacountywindowreplacement.com.